FAQs

Do I need an account to order?
No — you can check out as a guest. Creating an account just lets you track past orders and save your details for next time.

Can I change or cancel my order after placing it?
Get in touch with us as soon as possible after ordering. Once an order has been processed and shipped, we're unable to make changes or cancel it.

Shipping & Delivery

How long does delivery take?
Delivery times vary by item and destination. Estimated delivery windows are shown at checkout before you complete your purchase.

Do you ship internationally?
Yes — we currently ship across the UK and EU.

How do I track my order?
You'll receive a tracking link by email once your order ships. You can also track it anytime on our Track Your Order page.

Will I be charged customs or import fees?
Prices shown at checkout include all applicable taxes for UK and EU orders, so there are no surprise fees on delivery.

Returns & Refunds

What's your return policy?
We accept returns on unused items in their original packaging within our standard return window. Full details are on our Returns Policy page.

How do I start a return?
Reach out to our support team with your order number, and we'll send you return instructions.

When will I get my refund?
Once we receive your returned item, your refund is processed back to your original payment method.

Products & Sizing

How do I know what size to order?
Each clothing product page includes a size guide to help you find the right fit.

Are your home decor items handmade?
Product descriptions note the materials and craftsmanship for each item, so you can check the details on the product page.

Payments

What payment methods do you accept?
We accept major credit and debit cards through our secure checkout.

Is my payment information secure?
Yes — all payments are processed securely, and we never see or store your card details.

Contact

How can I get in touch?
You can reach our support team through our Contact Us page, and we'll get back to you as soon as possible.